As soon as possible! Once you’ve agreed upon a date it’s best to book straight away to avoid disappointment. A general rule of thumb is 4-5 months in advance, however, if you and partner/group are the spontaneous types, we may be able to accommodate you, depending on availability.

We are a web-based business that works with multiple properties and varying prices. Once you have found your desired package on our website, please click the ‘booking request’ button and fill in the form with as many details as you can. Our Reservations Team will be in touch as soon as they can.

While we may not be able to change the inclusions completely, we can certainly alter some according to different preferences. For example, if you would like to prolong your pamper, add on a meal or include an extra activity, we are happy to oblige. Please specify this in the ‘special notes’ section of the booking request form.

Numbers are somewhat flexible depending on the package. Please consider the group numbers on each package page as a guide to what each property can accommodate. If you would like a package for just two people or a large group, let us know and we will do our best to find a package that is suitable.

We understand that every group has different requirements and preferences so we try to offer various accommodation types that offer shared and private rooms to cater to everyone’s needs. Please specify any bedding configuration requests in the ‘special notes’ section of the booking request form.

This depends on the package. Some properties do require guests to be over 25 years, while others which include wine tours and cocktail classes require all guests to be over 18 years. If you are unsure, please check with us. 

To reduce the hassle for the organiser, our payment structure allows each guest in your group to pay direct using a safe online checkout link found on their booking confirmation or by direct deposit. You can either pay in installments or upfront. Either way, we require a per person deposit due within 7 days of booking and the remaining balance 6 weeks prior to your travel date (unless specified otherwise).

While we strive to respond within 48 hours, we are a small team and in busier periods it may take a little longer to get back to everyone. Occasionally, our emails can end up in your spam so please also check there.

Our standard cancellation policy is as follows:

A booking cancelled more than 6 weeks prior to departure - non-refundable per person deposit is payable on cancellation;

A booking cancelled less than 6 weeks but more than 4 weeks prior to departure – 50% of the total cost of the travel products or package is payable on cancellation; and

A booking cancelled less than 4 weeks before departure – 100% of the total cost of the travel products or package is payable on cancellation.

Special cancellation conditions may also apply to particular tours and packages if stipulated by third party suppliers and may override the above conditions.

Read our full terms and conditions, including our COVID-19 policy here.